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Client Support

We are here for you. Find helpful information, answers to common questions and contact information for specific teams.

Client Support hours of operation :

Monday – Friday, 8 am – 5 pm EST

Please note, however, we are closed on all Federal holidays.

Contact Us

Phone (844) 682-2265 (844-MVB-Bank)

Email ClientSupport@MVBbanking.com

Please do not include any sensitive information such as account numbers, usernames, social security or tax numbers in the content of the e-mail.

Within App: Send a secure message within our Digital Banking Application You can send a secure message through your online banking dashboard. Once you log into your account, select the Message tab on the left to get started.

Helpful Contact Information & links

Credit Karma Accounts

Assistance with my Credit Karma Money Spend and Save Accounts.

Credit Karma Support

MVB Bank Credit Cards

For questions about your account or to a report lost or stolen credit card.

(800) 558-3424

Digital Banking Client Resource Center

For answers to questions, helpful guides and videos to assist you.

Learn more

MVB Bank Debit Cards

To report lost or stolen Debit cards.

(844) 682-2265

Need assistance with a specific product or service?

Please complete the form below and a MVB Client Support Team Member will respond within 24 – 48 hours.

This online form is monitored Monday through Friday 8 am to 5 pm EST.

Please do not include any sensitive information such as account numbers, usernames, social security or tax numbers in the content of the form below.

Additional Resources

Banking center and ATM /ITM information

Visit our locations page, for Banking Center, ATMs and office location address, phone and hours of operation.

Credit Karma Money Spend and Save Account Support

Please note MVB account representatives are unable to access your Credit Karma account and provide you with member service support.

For Credit Karma Money Spend and Savings account inquiries and assistance, please visit Credit Karma’s U.S Help Center web page.
For information on how Credit Karma works with MVB Bank, Inc., for Credit Karma Money Spend and Savings accounts, please visit Credit Karma.
You can view your balance and withdraw or deposit money from your Credit Karma Money Spend and Save accounts directly through the Money section of your Credit Karma account. Keep in mind, you’re unable to log in to MVB Bank to access your Credit Karma Money Spend and Save account information

Corporate Sponsorships

Please visit our Community Involvement page for information on MVB Bank’s current sponsorships.

To request MVB’s sponsorship of your organization and/or event, or donations to a charity or non-profit organization please click on the button to complete and submit the form.

Request Form

Digital Banking

MVB Digital Banking Client Resource Center

Visit our new Digital Banking Client Resource Center, for answers to questions, helpful guides and videos to assist you.

MVB Bank Credit Cards

Cardmember Service

24 hour Cardmember Service: (800) 558-3424, For questions about your account or to report a lost or stolen card.

To reach Cardmember Service via email, login to your account and click on Messages.

Ordering Checks

Click here, to order Personal checks

Click here, to order Business checks

Wires

Please visit our Wires page for wire transfer information and how to send money to family, businesses, or internationally when time is of the essence.